Operations/Processes Management
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MGMT20002 Managing Processes and Projects
Lecture 1 – Introduction to
Operations/Processes Management
Department of Management and Marketing
Faculty of Business and Economics
The Spot, Level 6
• 11 lectures + 1 revision
• 11 tutorials (Start in WEEK 2)
• 2 recommended textbook
– Heizer, J. and Render, B. (2020), Operations Management,
13th edition, Pearson
– Larson and Gray (2018), Project Management: The
Managerial Process, 7th edition, McGraw-Hill.
• LMS
– Copy of lecture slides
– Copy of all subject related documents
• Tutorial exercises (essay & calculation)
• Quizzes (self-assessed multiple choice)
• Exam preparation (important equations & key topics)
Studying for MGMT20002
• Each week
– Prepare for lecture and tutorial:
• Read through equivalent book chapter(s)
– After lecture and tutorial:
• Attempt quiz
• Re-read, try problems for any part of lecture and
tutorial which is not clear
• Assessments
– An individual assignment: 20%
–A Group assignment: 30%
– A 2-hour closed book examination: 50%
Studying for MGMT20002
• The assignment will involve using process management concept and analytical
skills to solve process management problems.
• In this assessment, students should demonstrate sufficient understanding of the
theoretical principles, including problem identification, and the ability to draw
meaningful inferences based on the problem.
• This assignment will be available on LMS (Canvas) during week 6.
Assignment 1 is due During Week 6
Assignment 1 – Individual (20%)
• As a group you are required you to firstly choose a pair of companies (see the
choices provided). Choices:
A. Zara - H&M
B. Qantas – Jetstar
C. Aldi – Woolworths
D. Toyota - Tesla
• Next, you are expected to carry out a detailed analysis of the chosen companies
operating system and to examine its impact on the company’s overall
performance. In your report, the following questions need to be answered:
1. Critically analyse the operating system (or business model) adopted by your
chosen companies? A detailed discussion and comparison is expected. In your
discussion, you must also analyse the business models.
Assignment 2 – Group of 3-4 students (30%)
2. What key aspects of the business model have been attributed to each
company’s success? Provide ample support/evidence for your answer(s) and
claim(s). In your answer, you must also comment on the competitive
dimensions realised by the chosen companies and its importance for both
companies.
3. Develop a cause-and-effect diagram or the so-called fish-bone diagram for one
of the companies identifying potential problems that can make the company’s
customers dissatisfied. Based on your ongoing research, these would be any
significant problems that you see as current/ongoing and imminent or has been
highlighted by the company/media etc.
4. Applying the concepts of lean operations and JIT philosophy, discuss how
chosen companies are managing to reduce inventory, waste and increase
responsiveness. Based on your findings, what are your recommendations for
these companies continued success (discuss at least three recommendations
with one of them being centred around sustainability/triple bottom line).
Assignment 2 – Group of 3-4 students (30%)
Expected Contents of Report:
Introduction – brief companies background, description of the product/service,
justification of selection, etc.