INFS6015 Business Process Management
Business Process Management
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INFS6015 Business Process Management
SAMPLE PRACTICE EXAM QUESTIONS
INSTRUCTIONS FOR FINAL EXAM CONSULTATION
• No answers will be provided.
• You can check your answers during final exam consultation.
• Do not attempt the questions before you have reviewed the materials.
• To check your answers during the final exam consultation, follow the steps below:
1. You will have max 10 mins for a consultation with Corina – to allow access to all 80 students
2. You are allowed to check max three (3) questions from page 5 that you feel you need most help
with – this to give all students a chance to check their answers
3. Email Corina the answers at least 24 hrs before the scheduled consultation – that way she has
enough time to check your answers
4. Corina will send back her comments ahead of consultation
5. Come to consultation with clear questions you want to ask following the feedback or unit content
- think carefully what you ask to get the most out of the consultation
Practice Exam Questions
2
A. Fotof’s booking-to-cash process (Dumas et al (2018).
Practice Exam Questions
INSTRUCTIONS:
• Answer the following detailed from next page onwards in the context of the case above.
• Generic answers will not attract any marks.
• Answer only what you are asked to answer.
• For each question, state your assumptions, if any.
IMPORTANT NOTE:
1. The case study in the exam will be shorter – this is for you to practice.
2. Note that the marks are indicative only – in the actual exam the questions will have different
weights.
Practice Exam Questions
5
1. Conduct a value added analysis for Fotof’s Booking-to-cash process by drawing up a table that shows
the types of value added by each activity in the process. Use the VA (Value adding activities), BVA
(Business value-adding activities), NVA (Non value adding activities) classification. (15 marks)
2. Conduct a root cause analysis using 6M Fishbone diagram for the “High level of staff turnover” problem
in Booking-to-cash process. (10 marks)
3. Write an Issue register to determine the impact of cancellations on Fotof Booking-to-cash based on the
information provided in the case. If you need to make assumptions, state clearly your assumptions when
answering the question. (8 marks)
4. Discuss one (1) challenge you have faced in conducting the Issue register above and explain how did you
overcome the challenge. (4 marks)
5. Discuss one (1) way the simulation can help you with the analysis of the Foto’s Booking-to-Cash process.
Support your answer with an example. (5 marks)
6. Based on your analyses from above five questions and the information provided in the case determine a
project scope, that is what issues and problems should be addressed in a process improvement
project for Fotof’s Booking-to-cash. Justify your answers. (10 marks)
7. Explain how the issues from your project scope presented in Question 6 can be addressed with redesign
heuristics and discuss the expected impact on the process stakeholders. You are not required to draw or
describe the full To-Be Booking-to-cash process. (15 marks)
8. In attempting to implement the improved process following the improvements from question 6, discuss two
key (2) risks you will face and discuss one (1) mitigation action for each risk. (8 marks)
BPM Topics
1. Discuss two (2) benefits of using the simulation during the process analysis phase? Support your
answer with examples. (6 marks)
2. Discuss two (2) factors that help you decide which process discovery method to use? Support your
answer with examples. (6 marks)
3. Discuss two (2) ways in which Artificial Intelligence (AI) can have an impact on BPM. Support your
answer with example. (8 marks)
4. Identify two (2) challenges in setting up appropriate KPIs to monitor an improved process. For each
challenge, provide one (1) way to address it. (6 marks)