Information Systems Control, Governance and Audit
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BISM7221 Information Systems
Control, Governance and Audit
Grocers 2 Go Assignment Specification 1
Purpose
This document provides the Assignment Specification for the assessment item “Business Consulting
Report (IS Recommendations)”. You should refer to the associated Assessment Guideline for the
Marking Rubric.
Note: this assignment is an individual assignment and will be electronically submitted. You may
discuss (but not collaborate on) the assignment with your peers. The work you submit should be
yours, and yours alone.
About Grocers 2 Go
Grocers 2 Go (G2G) is an online (24/7) supplier of groceries to customers throughout Brisbane,
Queensland. They take online orders for groceries and guarantee that all the grocers ordered will be
delivered the next day – or the client will receive $2 off for every item ordered not received, and $2 off
for every day G2G delivers late. G2G has its offices located in Brisbane, near the Rocklea Markets.
This guarantee is branded as “All there, on time – the G2G $2 Guarantee!” Customers can order any
time of the day or night on any day of the week, and this guarantee will be honoured.
The business has done very well over recent years, and the recent COVID pandemic has resulted in
many people using G2G for the first time as they are forced to isolate with covid. This success was
only paused a bit this year – during the devastating Brisbane floods that flooded the G2G
headquarters at the Rocklea Markets near the Oxley Flood Plain, Rocklea, Brisbane
G2G is a privately owned company, whose board of directors has retained you to provide them with
consulting advice for improvements to their IT governance and IT operations, as well as to undertake
a fraud assessment.
As part of your brief, you are therefore to consider how IT governance can be improved at G2G as
well as consider operational and fraud issues as part of your IS audit role. You are developing a
Consulting Report that will be provided to the Board ofG2G.
G2G is customer-focused in every way and aims to improve the customer experience. The G2G $2
Guarantee is a cornerstone of that relationship with clients. The $2 guarantee is calculated
automatically, and clients should not need to ask for it although there is a call centre to handle such
requests.
Despite their success, G2G knows that it needs to improve its bottom line – over the past several
years it has been difficult to contain costs. G2G's directors are concerned that despite strong demand
and activity, their profitability has not improved and, if anything, it has gotten worse.
You, as a consultant, are here to help G2G become both more effective and efficient.
You are provided with a SQL data file with system information in it for your analysis as part of your
review. You are also provided with case notes relating to discussions with key players in this scenario.
You need this information to answer the Guiding Questions in your Consulting Report, which are at
the end of this Specification.